Frequently Asked Questions

Got questions about working with a travel agent? No problem—we’ve got answers! Here are some of the top things people ask about booking their dream vacation with us. We keep things easy, clear, and totally stress-free. Didn’t see your question? Just ask—we’re happy to help!

Frequently asked questions

Why should I book with you instead of an online booking site or directly with a resort?

 

When you book with us, you gain a dedicated travel expert who will support you every step of the way—before, during, and after your trip. Here’s what makes us unique:

  • Tailored Experiences: We design your dream vacation with your preferences and budget in mind. No hassle, no pressure—just a customized escape you’ll love.

  • Genuine Guidance: Our recommendations are honest and unbiased, helping you select the perfect resort or destination to match your needs.

  • Exclusive Benefits: Through our strong partnerships with resorts, we often secure special perks like room upgrades and unique extras that you won’t find on standard booking sites.

  • Travel Concierge Support: Whether it’s day or night, you can rely on us for assistance throughout your trip. Peace of mind is just a call or email away.

Booking with us means more than securing a reservation—it’s about partnering with an expert to create a stress-free, unforgettable vacation experience.

 

How do travel agents get paid, and will it cost me extra?

 

In short, no! Travel advisors generally earn a commission directly from the airlines, cruise lines, resorts, or hotels that are servicing your trip, so there’s no service fee charged to you.

But why choose us? Because we’re more than just a "middleman"—we’re your dedicated travel experts. Our goal is to eliminate the stress of planning by designing a custom, worry-free vacation tailored to you. Sit back, relax, and let us take care of every detail for a smooth and memorable travel experience!

 

Will I pay more for my vacation if I book through you instead of an online booking site?

 

Absolutely not! We have access to the same pricing as major online booking platforms and can match rates for identical options. In fact, we often secure exclusive discounts and special promotions that aren’t available to the public.

When you book with us, you’ll not only enjoy competitive pricing but also benefit from personalized service, expert guidance, and exclusive perks—all with no additional cost to you!

 

What guarantees do I have that my vacation is secure when booking with you?

 

We get it—planning a vacation comes with its share of worries. But with us, you can relax knowing your dream trip is in safe hands. Here’s why:

When you book through EverPass Travel Advisors, you’re not paying us directly. Instead, we use your credit card to secure your reservations directly with trusted resorts, airlines, and other vacation providers. They process the charges—not us.

This means every payment goes straight to your reservation, ensuring complete transparency and giving you the confidence that your vacation is fully secured. With us, peace of mind comes standard!

 

What is the best way to communicate during this process?

 

Email is the most effective way to manage planning, as it allows for clear tracking of conversations. We aim to respond to all emails within two business days.

Prefer a more direct approach? Just let us know and we'll schedule a call with you. When traveling, our team will do their best to assist you promptly. Please note that time zones may occasionally cause slight delays, but our trusted local partners are often available to provide immediate support. 

 

Can I make changes to the proposal?

 

After discussing the general outline of your trip, we'll craft an initial proposal to kickstart the planning process. Think of it as a foundation, not the final itinerary. The more we collaborate, the better we'll understand your unique travel preferences. As you share your feedback, we'll refine the details until everything is perfectly tailored to you!

 

What if I need to cancel my trip?

 

Cancellation costs depend on the supplier. Since your trip is tailored just for you, we strongly recommend getting travel insurance in case you need to cancel or reschedule. If you want a policy that lets you cancel for any reason, just let us know.

 

When will I see my final itinerary?

 

The finalized itinerary will be provided 14 days prior to the departure date. A printable digital version containing all relevant information will be made available to you.